Privacy Policy


For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at TRAVEL HOUSE.WORLD The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale. 

Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc. We at TRAVEL HOUSE.WORLD condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same. 

Any changes in our ‘Privacy Policy’ will be posted here on the website. Should the customer require any further information on our ‘Privacy Policy’ please send us an email with ‘Privacy Policy’ written in the subject field in the contact us page. We will ensure reply to the reasonable queries at our earliest possible time. 




We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care executive or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers. 


The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card TRAVEL HOUSE.WORLD uses a 3rd party secure payment gateway provided by Mashreq  and the credit card details are ‘not stored’ with TRAVEL HOUSE.WORLD, instead the information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us for our customers is fully PCI-DSS compliant and to transfer information between TRAVEL HOUSE.WORLD and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. TRAVEL HOUSE.WORLD and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details. 

Cookie Description

 Cookies and similar technologies

Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies.

Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session.

Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.

similar technologies

Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.

Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.

Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.

Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.

Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements.

Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.

All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”.

Travel House world use of cookies

At Travel House world , we use cookies for a various reasons, including to:

  1. Help us improve your experience when visiting our sites

  2. Fulfill transactions and ensure our sites perform as intended

  3. Remember your preferences, such as language, region, or currency

  4. Provide you with relevant advertising and analyze performance of the ads

  5. Enable you to return to previous travel searches

  6. Identify errors on our sites

  7. Help with data protection and potentially detect and investigate malicious or fraudulent activity

  8. Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information

  9. Analyze how well our sites are performing

 Information collected by cookies

The types of information that we collect through cookies include:

  • IP address

  • Device ID

  • Viewed pages

  • Browser type

  • Browsing information

  • Operating system

  • Internet Service Provider

  • Whether you have responded to, or interacted with, an advertisement

  • Referring or referred links or URLs

  • Features used and activities engaged in on our sites and in our apps

Types and functions of cookies

Essential Cookies

Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.

There are other types of cookies

  • We also use other types of cookies to make our site engaging and useful to people on our sites

  •  Functional Cookies. We want to make sure when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any Travel House World site

  •  Analytics Cookies. We use analytics cookies to: Understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interacted with the site, like the number of clicks visitors made on a given page, their mouse movements and scrolling activity, the search words visitors used, and the text visitors enter into various fields

  • Test different designs and features for our site

  1. Monitor how our visitors reach our sites

  2. Determine effectiveness of our advertising

  3. Improve our services, including your experience on our site

  4. For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties’ use of your information.

  5. Some analytics cookies can perform tasks essential and/or functional to online services like enabling site improvements and testing changes on a site.  

Advertising Cookies. Travel House world  and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. Travel House World does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our Privacy Statement. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.

Your information choices : You can opt not to receive tailored online advertising on this site and other sites.

  • For EEA, Switzerland, and UK:

  • For Canada:

  • For U.S. and rest of world:



Note that if you opt not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you.

How can you manage your cookies? You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit "do-not-track" signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

Repatriation Program policy

For companies and institutions, and for all residents and their families who are to return to their home countries, we offer you a Repatriation program from Gaborone Botswana. Please read the following information before filling the request form.

Travel House Botswana  is trying to organise special repatriation flights from Gaborone to selected destinations initiative, with the help of TABOT.

Kindly fill this form to express your interest in booking a flight and our travel advisors will get back to you as soon as possible.Note: Please ensure to check the eligibility from the respective country government guidance and entry criteria on IATA to ensure you are able to travel.

Terms & Conditions

  • By submitting this form, you give Travel House Botswana permission to book the flight on your behalf upon completion of payment and agree to the conditions outlined below.
  • Submitting this form doesn’t guarantee a booking.
  • Flights are subject to availability and government approval by Botswana Government and the country of your destination.
  • The booking is subject to approval by the operating Airlines and respective embassies.
  • Cash Tickets are available for one-way flights only Through travel agency in Botswana only not portal  Travel Order Tickets are available for one-way & round trips.
  • No adult or child discounts are applicable.
  • If a flight is not available on your preferred departure date, we are authorised to directly book your flight on the next available date.
  • Tickets are non-refundable and non-changeable.
  • Passengers can only get a full refund in any of the following scenarios:
    • If the airline cancels their flights
    • If the embassy refuses to allow the passengers to travel
    • If the governments revoke the approvals
    • Policeies of airline will apply
  • Please note that Travel House Botswana  cannot be held liable for any policies applied by the airline.

We may collect and process the following categories of personal information shown below. 

Identity information

We may record your name, gender and date of birth, your nationality and passport information.

Contact details

Travel House Botswana will process your address, telephone number and email address. We may also record your sign in details and other information you fill out on your personal account or registration form, when you create a personal account or register for a service. For business travelers, we may also collect information relating to your company, such as company name and business location.

Reservations details

When you make a reservation or book a flight with us, we will process details about your flight, prices and the date of your reservation or booking. We will also process information regarding upgrades, extra baggage, products you purchase, preferred payment method, billing information, transaction and credit information.

Travel details

When you travel with us, we process information in relation to your journey. This includes details on your itinerary, (online) check-in, boarding pass and your travel companions. We will also process details of any medical needs, dietary requests and any additional assistance you require.

Communication details

When you send us an email or chat with us online, we register your communication with us. When you call us, our customer support will register your questions or complaints in our database. We may also record telephone calls for training purposes or to prevent or combat fraud.

Sensitive data

Generally, we try to limit the circumstances where we collect and process sensitive personal data. Examples of where we may collect and process ‘sensitive personal data’ includes the following:

  • You have requested specific medical assistance from us and/or an airport operator, such as the provision of wheelchair assistance or oxygen.
  • You have sought clearance from us to fly with a medical condition or because you are more than 28 weeks pregnant.
  • You have otherwise chosen to provide such information to us or it has been passed onto us by a third party such as the travel agent through which you made your booking.
  • Biometric information (for example, facial recognition) may be collected during the security clearance process prior to, and after, flying with us.

In addition, you may have requested services (such as a meal) which is not ’sensitive data’ but may imply or suggest your religion, health or other information.

Cookies and similar technologies

When you use our website or mobile apps we collect information via cookies and similar technologies.

We may collect personal data when you book a flight, register for our Voyager program, use our app, communicate with us via phone or email, subscribe to our newsletter or enter our competitions.

We collect data about our customers’ online behavior on our website via cookies. We also collect credit card information and contact details when you complete a booking through our website or over the phone. We may also receive personal information from our partner airlines or from service providers and third parties who have been authorised to provide your information to us (travel agencies or tour operators for instance).

Finally, some information is received from public authorities.

Your personal information may be shared with our subsidiary agency

We may disclose your personal information to the following third parties for the purpose described here:

  • Customs and immigration authorities of any country in your itinerary or to which your flight may fly over. Travel House Botswana and other airlines or travel agency are required by laws in the UK, South Africa and other countries to give border control agencies and customs authorities access to booking and travel information when you fly to and from countries including stop-overs and where you may overfly countries to your destination.
  • Airlines and other service providers needed to deliver the services you have asked for where, for instance, part of your travel itinerary involves a flight operated by a different airline or includes car hire or a hotel booking. Those airlines and other service providers will be identified when you make a booking.
  • If you have joined Voyager or another affiliated loyalty program, our partners in these schemes that you have joined so that we can administer the benefits of the loyalty programme to you.
  • Credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments and (where necessary) to carry out fraud-screening.
  • In response to a valid, legal request from Government and law enforcement agencies such as customs and immigration authorities.
  • Third party service providers we are using to provide services that involve data processing, for example, to carry out marketing initiatives or run customer surveys on our behalf.
  • Third parties, such as law firms and law courts, to enforce or apply any contract with you.
  • Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets.
  • We may provide usage information (but not your personal details) to other websites so that they know that you have visited our websites
  • If necessary, to comply with a legal or regulatory obligation in any jurisdiction, including where that obligation arises because of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision).


To provide our services to you

To handle your reservations and bookings and to fulfill your travel arrangements and purchases, we need to process most of the information described above. For example, we need your name, passport number and other identifying information to issue your ticket. To inform you about changes in departure times, we need your contact details. In addition, to ensure that you receive the required care, we require your specified medical needs.

To facilitate our loyalty programmes

To let you or your company benefit from the discounts and rewards under our loyalty programmes, we use your membership information and your booking information.

To provide our online services and mobile apps to you

  • For example, we use your name and flight details when you check-in for your flight with our app.
  • To ease your use of our online services or apps, we may analyze the data we collect when you use our digital media and combine it with information collected via cookies and similar technologies. For example, to understand which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so we can restrict our communication to that channel or device.

To communicate with you
We use your contact details to communicate with you, answer your questions or handle your complaints.

For statistical research

  • We use automatic tools or surveys (pre or post) to perform statistical research into general trends regarding the use of our services, loyalty programs, websites, apps and social media and the behavior and preferences of our customers and users.
  • To perform our research, we may merge and analyze the different types of data as described above. We will only use aggregated data and do not use name, email address or other directly identifying information. We may also combine such aggregated data with information we receive from our group companies or from public sources. We will not use sensitive data for this statistical research without your consent.
  • Statistical research helps us to develop better services and offerings, to improve our loyalty programs, to provide more responsive customer support and to improve the design and content of our websites and mobile apps.

For direct marketing purposes

  • We may use your personal information to send you newsletters, promotions or other marketing communications.
  • Categories of data. To understand what is relevant to you, we may use automatic tools to analyze your personal information. For this purpose, we may use and combine the information described above. We may also combine such aggregated data with information we receive from our group companies or from public sources. Without your consent we will not use sensitive data for this statistical research.
  • We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of travel or a specific destination, we may customize our newsletter and websites with offers and content that we believe will be relevant to you.
  • We may use different channels for our marketing communications, such as e-mail, apps, social media and your personal online account.
  • For facilitating immigration formalities, entering the territory of a State or fulfillment of statutory obligations 

Legitimate Interests

As a commercial airline and travel provider Travel House Botswana has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.  

Compliance with legal obligations

There are situations where Travel House Botswana  is subject to a legal obligation and needs to use your personal information to comply with those obligations.

To protect the vital interest of you or another person

There are situations where we may need to use your personal information to protect the vital interests of you or another person.


Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so. If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time. However, if you withdraw this consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us and you will not be able to cancel your booking or obtain a refund of any charges you have paid.


We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a flight with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.

Updates of policy will continue its passengers or person who is booking responsibility to read the full policy and Terms & conditions